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Frequently Asked Questions
All your FAQs answered. Find out more about ENROUSH organic tampons, pads, liners, discounts, delivery info or subscription details.
Subscription
What is ENROUSH subscription?

Simply put ENROUSH subscription is periods made easy. You are just a few clicks away from your own fully customizable period box, home delivered on the frequency of your choice.
You choose what products you need (pads, tampons, liners) in the mix of sizes that best fit your flow and your lifestyle.
What you have to do?
1. Choose your products. Either from the Subscription Page on the menu either from each product’s shopping page. Put in exactly what you need: pads, tampons, liners or all of them.
2. Fit your flow. Choose how many, what sizes and how often you need them home delivered.
3. Update anytime. Things change, and so is your flow. Pause or change your subscription anytime. Cost free.
View your fixed recurring payment transparently right before checkout.

Why should you subscribe to ENROUSH?

Periods should be all about your well-being, therefore we created especially for you the ENROUSH subscription that will save you precious time and take your mind off the struggles to find healthy period products on the last minute. Simple as that: just pick your favorites products and have them delivered to your door periodically. You choose everything from sizes, amounts, delivery place and time! Make a positive move towards organic menstrual care and enjoy your next stress-free months with our easy & convenient subscription plan!

How does automatic subscription payment work?

When you choose your products and go to checkout, your total will be calculated based on your selected delivery frequency — monthly, every 2 months, every 4 months, or every 6 months. That’s the amount you’ll be charged each time your order renews.

Heads up: if you used a promo code on your first order (like a Black Friday deal), future renewals will only include the regular subscription discount — not the extra one-time promo. So the price might be slightly higher than your first payment.

When will my card be charged?

Your card will be charged on the same date as your original order, based on the delivery frequency you selected — whether it's monthly, every 2 months, every 4 months, or every 6 months.

Everything is automatic, so you don’t have to worry about a thing.

Can I customize products in my subscription?

Yes, you can update or change your subscription any time. Cancellation is possible after the third delivery of subscription.

Can I make changes to my subscription? How?

Log in to My Account section and you’ll be able to view your subscription. Here you can make changes to your period box 15 days before your next ship date. No fees are assessed for pausing or updating your subscription!

How can I skip a shipment?

Log in to My Account section and you’ll be able to view your subscriptions. Here you can pause your subscription up to 15 days before your next shipping date. You can pause it for up to 3 months in a row. Un-pause it when you want to get back on track! Free of charge!

When do I need to make changes to meet the deadline of my next subscription?

You can pause your subscription up to 15 days before your next ship date.

What if I forgot my log-in details?

That’s alright, we all forget our login info :)
Just go to the My Account icon on the top menu and choose the “Forgot your password?” button. The reset password page will pop out, you just have to fill up your email address, and then press submit. You will receive the instructions via email, just follow the steps provided and set up a new password for your ENROUSH account.

How do I find my account?

Your personal ENROUSH account can be found by clicking LOGIN on the top right of the main page. You will either be logged in already or either invited to fill up your email and account password. If you forgot the login info, follow the steps in this FAQ section “Forgot my log-in details?”

Orders, Payments & Delivery
Can I buy ENROUSH products in store?

We are actively working to broaden our partnerships. Currently, ENROUSH products can be found in various physical stores throughout the country; please visit our local website (Enroush.co.uk) for specific locations and updates.

Which forms of payment are accepted?

You can pay the ENROUSH orders placed on our websites only by card: Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, PayPal and Mobile Pay.

Can I change my payment method?

Yes, you can change your current payment method in the personal account section, by clicking on the “Manage subscription” button.

How do you deliver?

We conveniently deliver via postal or courier services – depending on each delivery region. All shipping methods will be displayed at checkout & you can choose the one that best fits your needs.

What is the delivery cost?

The delivery cost varies for each country, but all delivery options & costs are set to the lowest amount to be affordable for everybody.

What if I submitted the wrong address?

No problem, just email us as soon as possible at [email protected], mentioning your order number and detailing your new address and we will make sure your period box will arrive to you!

How do I change or cancel my order?

Log in to My Account section and you’ll be able to view your orders. Here you can edit or cancel your order up to 15 days before your shipping date. No fees are assessed for cancellations or adjustments!

My item never arrived or it arrived damaged. What do I do?

If you are not totally satisfied with your ENROUSH experience, we are not satisfied either. Send us an email at [email protected], mentioning your order number and detailing your concern and we will solve the problem the best way possible.

Can I return / exchange ENROUSH products?

We love our products and we think you will too, but we understand that sometimes relationships just don’t workout. But given the intimate nature of our products, we cannot accept returns if the box is opened.
So yes, you can return or exchange your ENROUSH menstrual products only if the product box is sealed.

How do discount codes work?

Submit your discount codes directly in your shopping cart, below the order summary. Your shipping, discount and taxes will be calculated at checkout depending on your discount code.

Where do you ship?

Shipping to the United Kingdom, Romania, Turkey, the Netherlands, and Germany is done through the localized shops for each respective region. We also ship across Europe through our European store at enroush.eu. Subscribe to our newsletter to be the first to hear when we expand to additional regions!

How do I track my order?

Once your order has been shipped, you’ll receive an email with a tracking code and an explanation on how to track your order.

Is my information safe?

Yes! We take your privacy seriously, therefore we designed our data collection methodology to keep our consumers’ privacy. Don’t worry! We will never share your personal information.

Can I resell the products purchased from ENROUSH?

In principle, the distribution and redistribution of Enroush products is a selective process, as the distributor must meet several legal and logistical requirements as minimum conditions. Therefore, Enroush does not grant the right to resale its products under its brand to any other individuals outside of its authorized distributors. We do not recommend the resale or purchase of Enroush products from other suppliers who are not Enroush Authorized Suppliers, in order to ensure the quality, health, and safety of our customers. Any violation of this rule may result in civil and criminal liability for those who infringe upon Enroush's rights.

Free Period Care
What is ENROUSH FREE PERIOD CARE program?

Via this program you can get your ENROUSH products for free by referring us to your friends. Just create an account on enroush.co.uk, then obtain your unique referral link by clicking on the widget bottom right of the site. Help us promote healthy & sustainable period care among your community and get rewarded for your awesome contribution!

How can I share my referral link?

Copy & paste your referral link on your social media bio, share it via email or messaging apps, this way encouraging your female community to take an important step towards a more natural and healthy period care.

What do I receive through the ENROUSH FREE PERIOD CARE program?

When you choose to support our mission by recommending ENROUSH to your community, we’ll reward you for every friend who makes a purchase using your referral link.

For each successful referral, you’ll receive 1 free ENROUSH product of your choice:

• ENROUSH Pads
• ENROUSH Tampons
• ENROUSH Pantyliners

The more you recommend, the more products you receive

What do my friends receive through the ENROUSH FREE PERIOD CARE program?

Your friends will get 10% OFF their first order thanks to your recommendation! So, you can get your ENROUSH products for free & support a great cause, PLUS your friends get an awesome discount and top products from your recommendation!

Can I use my social media accounts to share the referral link?

Yes! Copy & paste your referral link on your social media bio, or in your posts, or private message your closest friends, this way encouraging your female community to take an important step towards a more natural and healthy period care.

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